The success of any community tends to rest on its ability to attract the right mix of participants. These participants need to have the diversity of ideas and perspectives to allow them to contribute innovative ideas.
I’ve read countless books and articles, and listened to numerous public speakers talking about the importance of providing outstanding customer service in order to “delight” customers. They talk about “moments of wow” and “fanatical support” and typically share stories about an employee from a company like Zappos or Nordstrum who did something completely unexpected and extraordinary for a customer.
In the knowledge economy, one would hope it goes without saying that companies appreciate the important role technology plays in facilitating the spread and generation of knowledge throughout the workforce.
In our knowledge economy, being able to rapidly facilitate the flow of information amongst employees with a tried and trusted repository of knowledge and insights is an increasingly valuable skill for any organization to have.
It's hard to dispute that we live in a knowledge economy, with the success (or failure) of your organization often resting upon the efficiency with which you can tap into knowledge, both from inside and outside of your organization.