AnswerHub 1.5.1 Release: More Translations, New SSO and Drafts!
|by Chris Smith||on||February 20, 2014|||||Category: Enterprise Software|
As a follow-up to our recent major release, AnswerHub 1.5.0, we are proud to announce AnswerHub 1.5.1 that includes over 140 new features and bugs fixed. In this post we highlight a few of the biggest new features in this release.
7 Ways Knowledge Management Drives Enterprise Collaboration
|by Chris Smith||on||February 4, 2014|||||Category: Knowledge Management|
The strength of an organization lies in its employees. Fortunately, there are tools and methodologies developed to provide a way to tap into and leverage this valuable resource: Knowledge Management. So how does Knowledge Management help employees and organizations collaborate?
3 Ways Knowledge Management Can Increase Productivity up to 25 Percent
|by Chris Smith||on||January 28, 2014|||||Category: Knowledge Management|
Most technologies are supposed to help us be more productive at work. Unfortunately most of these technologies have the opposite effect, eating up significant chunks of our day and leaving less time to accomplish actual goals.
5 Critical Benefits of Customer Self-Support
|by Chris Smith||on||January 21, 2014|||||Category: Knowledge Management|
Providing your customers with responsive and effective customer support is more important than ever. Consider this: 78% of customers have ended a business relationship because of bad customers service. Then consider that it is six to seven times more costly to acquire a new customer than it is to retain an existing one. Some organizations have found an unusual source to help them deliver consistently excellent customer service: their own customer base.
Knowledge Management New Year’s Resolutions - What You Had To Say
|by Chris Smith||on||January 17, 2014|||||Category: Knowledge Management|
To start off the new year we decided to make resolutions to improve the way we manage our knowledge here at AnswerHub. Then we decided, "Why stop there?" So we asked you to send us your Knowledge Management Resolutions for 2014. We received a bunch of great resolutions from Twitter and LinkedIn. Here are our three favorites...