Jul 25, 2014

2 Critical Benefits of Self-Service Support

One of the things we frequently hear from clients who have used us primarily to help with customer service/support is that we helped them reduce cost. That’s critically important in any business/vertical as a strategic advantage.

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Jul 25, 2014

How has the Knowledge Economy Changed Work?

There are disagreements on when exactly the knowledge economy began, but there aren’t disagreements over the fact that it’s here in essentially full force now. Broadly speaking, it means a shift away from industrial production methods focused on lower-skiled, repetitive-action workers and towards a technology-integrated, highly-skilled, mostly-creative workforce.

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Jul 21, 2014

Sharing Culture: A Huge Benefit to Your Business

At most jobs, from blue-collar to white-collar office, you need to achieve things within team structures. You can get more out of a team if they're invested in you, and you can do that by legitimately connecting with them where they're at (an aspect of humility, but also an aspect of "good listening," which is another often-rare skill).

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Jul 21, 2014

Leveraging Blue Ocean Strategy

You might have heard of "blue ocean strategy." It basically means this: rather than going head-to-head with your competitors on everything, carve out "blue oceans" of untapped market space.

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Jul 16, 2014

Handling Customer Service in The Modern Age

How exactly should an organization handle customer service in the modern age? Poor customer service has been linked to $83 billion in losses for U.S. companies so clearly it’s a very important topic.

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