Nov 24, 2014

Diversity: The Secret Ingredient to a Successful Community

The success of any community tends to rest on its ability to attract the right mix of participants. These participants need to have the diversity of ideas and perspectives to allow them to contribute innovative ideas.

Read more
Nov 17, 2014

The Real Key to Customer Loyalty and Retention

I’ve read countless books and articles, and listened to numerous public speakers talking about the importance of providing outstanding customer service in order to “delight” customers. They talk about “moments of wow” and “fanatical support” and typically share stories about an employee from a company like Zappos or Nordstrum who did something completely unexpected and extraordinary for a customer.

Read more
Nov 14, 2014

How Digitally Competent Are Your Leaders?

In the knowledge economy, one would hope it goes without saying that companies appreciate the important role technology plays in facilitating the spread and generation of knowledge throughout the workforce.

Read more
Nov 4, 2014

Facilitating Your Organization's Knowledge Flow

In our knowledge economy, being able to rapidly facilitate the flow of information amongst employees with a tried and trusted repository of knowledge and insights is an increasingly valuable skill for any organization to have.

Read more
Oct 28, 2014

Strength in Numbers and Knowledge

It's hard to dispute that we live in a knowledge economy, with the success (or failure) of your organization often resting upon the efficiency with which you can tap into knowledge, both from inside and outside of your organization.

Read more