Dec 15, 2014

Creating the Right Culture for Your Community

When you start out with your online community, you want — indeed, need — to create the right culture for your community.

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Dec 5, 2014

AnswerHub 1.6.2 Update with Smart Spaces and Additional Digest Options

We’re excited to announce are latest update, AnswerHub 1.6.2. This update has some new features and additions to provide a better experience for both community managers and community users.

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Dec 1, 2014

Time to Get Social

The concept of companies reaching out to consumers via Facebook, Twitter, and other social networks is far from new, but a number of companies are seeing a significant return on investment from building their own branded online communities for customers and fans.

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Nov 24, 2014

Diversity: The Secret Ingredient to a Successful Community

The success of any community tends to rest on its ability to attract the right mix of participants. These participants need to have the diversity of ideas and perspectives to allow them to contribute innovative ideas.

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Nov 17, 2014

The Real Key to Customer Loyalty and Retention

I’ve read countless books and articles, and listened to numerous public speakers talking about the importance of providing outstanding customer service in order to “delight” customers. They talk about “moments of wow” and “fanatical support” and typically share stories about an employee from a company like Zappos or Nordstrum who did something completely unexpected and extraordinary for a customer.

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